Switching to us
Moving is easy, fast and risk free. Switching telecoms providers is nothing new and has been occurring since the telecoms market began to deregulate in the mid-80’s. For many years now the telecoms industry has had extremely reliable and sophisticated systems and processes that allow a customer to switch seamlessly from one provider to another.
Depending on which services you switch to us, a simple form or two is all that is required. Telnet UK does everything once the forms are completed and we will let you know exactly what day your services are going to switch.
Very little. Your invoice will arrive from Telnet UK instead of your existing supplier. Any customer service enquiries will be handled by our highly trained, friendly UK based teams. We are confident you will notice the difference should you ever need to speak with our support teams and we pride ourselves on making sure ALL of our customers are more than happy once their query has been resolved.
We do not own or operate any telecommunications network ourselves. Thanks to deregulation we can buy wholesale from ‘Tier 1’ companies such as BT Openreach or O2. This means there is no difference in the level of call or data quality in the services we provide. Your business or home still gets to use the best networks in the country, however as a more boutique telecoms provider and a specialist in the SME sector, we provide a more personalised service to you that the major networks find harder to do directly themselves.
Telnet UK is focused on providing premium quality services to businesses, professionals and home workers; however, we also provide services to residential customers. Please speak with an advisor for more information.
We use a variety of the UK’s best networks to ensure our customers get the right product on the right network without the need for them to deal with multiple telecoms companies. BTOpenreach, O2, Vodafone, TalkTalk Business are amongst the networks we use.
Billing and Customer Service
You can nominate to have your bill either emailed or posted to you. Your bills will also be available for you to view and download online by clicking on the my account button at the top of each page of this website. You will need your account number and the password created when you signed up. If you don’t have this to hand, please call our support team who will happily assist you.
Each month your invoice will be sent to you via your chosen billing method. All call charges are billed in arrears and any rental charges, such as line rental or broadband access are billed a month in advance.
Yes. Telnet UK is one of the very few companies that can provide you one single bill for all of your telecoms needs. Naturally, the bill is simply laid out and broken down to show you how much you spend on each product. You can even design your own bill with our ‘Bill Builder’ option that allows you to pick and choose what information appears on your bill.
If you are relocating to new premises all you need to do is contact our Customer Services Team at least 2 weeks before you intend to move to let us know your new address and what, your requirements are. We can install lines in your new premises if necessary, or turn on any ceased lines already in the building.